Return and Refund Policy
Our Promise – Thoughtful Skincare, Seamless Experience
When you shop with us, we promise a vibrant and excellent shopping experience! Your order will be carefully packaged and delivered with care. But we know sometimes things can go wrong, and you might not be happy with your purchase. Don't worry! Our friendly team is always ready to help with a quick and easy replacement process. Your satisfaction is our top priority, and we're here to make your shopping experience smooth and enjoyable. With us, you can be sure that your needs will be taken care of with a warm, helpful touch.
Cancellation Policy: How Does It Work?
- You can cancel your order before it is packed or within 3 hours of placing the order – whichever comes first.
- Partial cancellations or cancelling individual items from an order is not permitted.
- To cancel an order, please email us at [email protected] with your order details.
- For prepaid orders, a full refund will be initiated within 24–48 business hours after your request is verified and processed by our team.
- Cancellations post-dispatch or after delivery are not possible due to hygiene and safety reasons.
- Kaynta Labs reserves the right to refuse transactions or delay refunds by 3–6 months for users with a history of bulk or suspicious order cancellations.
Damaged Products? Here’s What To Do:
- Report any damage within 2 days (48 hours) of delivery.
- Email us with clear images or videos of:
- The damaged product(s)
- Outer shipping box
- Shipping label
- After verification, you’ll be eligible for a full refund or a replacement.
Wrong or Incomplete Order? No Worries!
- Notify us within 48 hours of delivery.
- We recommend sharing an unboxing video from start to finish as supporting proof.
- Once verified, we’ll promptly send the correct/replacement item(s).
Ineffective Product Experience? Let’s Talk.
- If you feel a product didn’t work for you, get in touch with us within 7 days of consistent usage.
- Our product advisors will reach out to understand your concern and action thereof.
Not Eligible for Return, Replacement or Refund:
- Used, opened, or tampered products
- Products reported after the claim window (48 hours)
- Issues due to non-compliance with usage instructions or skin incompatibility
- Returns or exchanges for reasons of personal preference or change of mind
Shipping Delays Disclaimer:
External factors like weather conditions or courier delays may occasionally affect delivery timelines. We appreciate your patience and assure you of our best efforts in such situations.
Refund Mode & Processing Time:
- Refunds (where applicable) will be credited to your original payment method.
- Wallet/store credit orders will be refunded accordingly.
- Refunds are initiated within 24–48 business hours post verification.
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How will I know about the status of cancellation/refund?
You will receive a communication on whatsapp/SMS when cancellation is successful
You will receive a communication on whatsapp/SMS when refund reference ID has been shared by our payment partner. Refunds should typically hit your original source of payment 5-7 days post that
Customer Support That Cares:
- Email: [email protected]
- Phone : +91 9967872826
- Support Hours: Monday to Saturday, 10 AM – 6 PM IST (excluding public holidays)
- Please allow 24–48 business hours for a response.
Additional Notes
- Cancellations are not available for personal preference or change of mind
- We focus solely on cosmetic skincare products and do not provide dermatological consultations or treatments.
- Our compensation methods are designed around store credits and coupons; monetary refunds are not offered for dissatisfaction.
- For safety and hygiene purposes, returns are not accepted once the product seal is broken or used.
At Kaynta Labs, your experience is everything. We’re committed to skincare that feels good from start to finish.
Still need help. We’re just an email away: [email protected]